Refund policy

Return & Refund Policy

At Dora Jewel, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return:

The item must be unused, unworn, and unwashed.
All original tags, packaging, and accessories, any free gifts must be included.
The item must be in the same condition as when it was received.
Return requests must be made within 14 days of delivery.

Non-Returnable Items

The following items cannot be returned:

Customized or altered products
Items worn, washed, or damaged after delivery
Items returned after 14 days
Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and arrange a replacement or refund if applicable.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.

IMPORTANT: Please note that in case of returns or refunds, only the product amount will be refunded. Any delivery or shipping charges paid at the time of purchase are non-refundable.